Draft, pending legal review. This is a plain-language draft. A lawyer has not reviewed it yet, and it may change before the beta takes payments.
Refund Policy
Last updated
This policy says when we refund credit and how.
Unused credit
You can ask for a refund of credit you bought and have not used, at any time during the beta. Write to beta@zerun.example from the email address on your Zerun account. We refund the unused amount to the card you paid with.
If we end the beta, we refund all unused bought credit without being asked.
What we do not refund
We do not refund credit used by jobs that ran, including jobs that failed because a test failed.
Jobs that failed because of Zerun
You do not need to ask. Zerun does not charge for a job that fails because of Zerun, and the dashboard marks it as an infrastructure failure.
A charge you think is wrong
Write to us with a link to the job. We check the charge against GitHub's record of the job. If we charged too much, we add the difference back to your balance.
Related pages
Prices are on the pricing page. The terms of service cover credit and charges.